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Terms and Conditions for Wholesale. Rupalee Exclusifs. LLC
The following is the list of our customer sales policy. Having our policy in your hand may help you understand our policies and processes more clearly. These terms and conditions are applicable to any order placed with us.
Payment Method: Visa, Mastercard, AMEX, and Discover.
Sales tax certificate: All customers are required to by law to supply state sales tax certificate for wholesale orders. Please email them at in fo@rupalee.comor fax at 215.780.1779.
Returned checks: A $35.00 free will be charged for any returned checks.
Minimum Order: We require a min order of $50.00 for wholesale. Products are shipped out in case packs. Any orders less than case pack are rounded up to the case pack. There is no minimum on reorders.
Order: orders without are cancel date are shipped out when available.
Back orders are shipped out without notification. We reserve the right to cancel any orders or back orders without notification. Pricing: All prices are subject to change without change. Items are billed at the prices in effect at time of shipment.
Shipping: All order are FOB warehouse in PA until otherwise agreed in the contract. Special routing information must be specified or we will ship at our discretion. Special handling request may be subject to an extra charge. Orders shipped on customers accounts are still subject to handling charge.
Return Policy: Due to hand-crafted nature of products there is variation in color texture size and finish, as well as irregularities. These are not flaws. Please cal1 in 10 days of receiving to report any damages. No returns will be accepted without our Return authorization number and must be received in original packaging. Price tagged or shop worn merchandise may not be returned. There is a 30% restocking charge on all returned products.
How long does it take to process a return? Please allow 2 – 3 weeks to process your return. Shipping cost will not be refunded under any circumstances.
Custom Orders: Custom orders are absolutely not cancelable or returnable. A deposit of 100% is required to place a custom order.
Past Due Accounts: No further credit will be extended to accounts which are over 45 day past due. It is agreed that a finance charge of 18% per annum or highest rate permissible under law from the due date until paid on any amount that becomes past due and delinquent. Accounts over 60 days will be referred to collection assessed all the fees paid for collection. Please understand that in the event your account is referred to collection agency or attorney office for non-payment of balance, you are responsible for all costs associated with such action. These will include attorney fees, courts cost, interest on unpaid balance, collection fees and any other costs incurred by Rupalee Exclusifs.
If you are dissatisfied with your order for any reason, you can return your items in original condition for a refund, credit or exchange. Refunds for items returned within 10 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 10 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Please ship or mail your package in a prepaid, insured, traceable method to the address below.
rupalee
1434 Hopeland Road, Wyncote, PA 19095.
Tel: 215.576.7188. Fax: 215.780.1779.
Email: in fo@rupalee.com
Web: www.rupalee.com
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